Frequently Asked Questions

Everything you need to know about your GardeniaJewel experience.

What materials are used in GardeniaJewel pieces?

We use high-quality materials including 14k gold plating, sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.

How should I care for my jewelry?

To maintain the shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided GardeniaJewel pouch when not in use.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.

Do you offer a warranty on your products?

Yes, all GardeniaJewel items come with a 6-month warranty covering any manufacturing defects. This does not include natural wear and tear or accidental damage.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.