Returns & Exchanges
At GardeniaJewel, we want you to be completely enchanted by your new pieces. If you are not satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery provided they are in ΠΈΡ original, unworn condition.
Initiate Your Request
Log into your GardeniaJewel account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Prepare the Package
Carefully place the jewelry in its original velvet pouch and branded box, ensuring all certificates of authenticity and tags are included to qualify for a full refund.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Quality Inspection & Refund
Once our artisans verify the condition of the returned piece, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing